Question 1

Is MyExpatGo free to use?

Accepted Answer

Yes. Planning tools, the cost estimator, destination guides and the moving-quote matching service are completely free for people moving. We only earn revenue from optional relocation support services you choose to purchase — moving partners never pay to join the matched network.

Question 2

How does the quote matching work?

Accepted Answer

You tell us about your move once — origin, destination, home size and timing. We match your route with vetted international moving companies from our verified network, who then contact you directly with quotes. You compare and choose; the contract is always between you and the mover.

Question 3

How much does an international move cost?

Accepted Answer

It depends on route distance, shipment volume, freight mode (shared container, sole-use container or air) and destination services. Our cost estimator combines published benchmark ranges for major corridors with a distance-based model for other routes — try it on the costs page for a route-specific range.

Question 4

Do I have to pay customs duty on my belongings?

Accepted Answer

Most countries offer duty-free entry for used household goods under a Transfer of Residence (or equivalent) relief, provided you have lived outside the destination country for a qualifying period and have owned the goods for a minimum time. See our Customs & Transfer of Residence guide for the rules that apply to your corridor.

Question 5

How far in advance should I book my move?

Accepted Answer

Ideally 8–12 weeks before your target move date. Sea freight door-to-door windows run roughly 4–10 weeks depending on the corridor, and customs pre-approvals (such as ToR forms) often need to be filed before your shipment sails.

Question 6

Can I ship my car?

Accepted Answer

Usually yes, via RoRo vessel or inside a container — but import duty, registration and road-legal conversion rules vary widely by destination. Our vehicle import guide covers the main destinations in detail.

Question 7

Can I move with pets?

Accepted Answer

Yes. Most destinations require microchipping, rabies vaccination, and often a waiting period or titre test. Our pet relocation hub has country-specific rules, a timeline calculator and a breed travel checker.

Question 8

What is temporary housing and how does it work?

Accepted Answer

Temporary housing is furnished, short-stay accommodation for your first weeks or months after arrival. Through our partnership with AltoVita we can connect you with vetted options in most major cities — we introduce you, and the booking is made directly with the provider.

Question 9

Which destinations do you cover?

Accepted Answer

Our quote matching covers routes worldwide — any origin country to any destination. We publish in-depth relocation hubs for the most popular expat destinations, with more added regularly.

Question 10

How are the moving companies vetted?

Accepted Answer

Every partner passes our seven-point verification, including licensing, accreditation status (such as IAM), insurance and track-record checks. Read the full methodology on our How We Vet Our Partners page.

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